Refund policy

We want you to love your KickRinse order. If something isn't right, here's how we'll fix it.

Damaged, defective or wrong item
If your item arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, your choice. You won't need to send the item back.

Changed your mind
You can return unused items in their original condition within 30 days of delivery. Please contact us first for return instructions; returns sent without contacting us can't be processed. Return shipping is paid by the customer. Because our wash bags and brushes are used with water and detergent, we can't accept items that have been used.

Refunds
Once your refund is approved, it's issued to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

Order hasn't arrived?
Most orders arrive within 8-13 business days. If your tracking hasn't updated in 10 days, or your order hasn't arrived within 30 days of purchase, contact us and we'll make it right.

Contact us
Reach us through our Contact page at kickrinse.com/pages/contact. Include your order number, and we'll reply within 1–2 business days.